技术支持 / Support
联系我们
遇到问题或有功能建议，请邮件联系 theodoruszq@gmail.com。请提供 Mac 型号、macOS 版本、CoolCaption 版本、所选识别及翻译语言，以及复现步骤。截图或转写内容仅在你愿意分享时附上；请先移除敏感内容。
没有字幕或无法开始监听？
请确认其他应用正在播放有声音的内容，并在“系统设置 → 隐私与安全性”中允许 CoolCaption 使用“屏幕与系统音频录制”和“语音识别”。更改权限后退出并重新打开 App。
语言资源未就绪或没有翻译？
首次使用可能需要联网下载识别及翻译语言资源。请等待准备完成，确认所选语言与音频一致。可用语言取决于当前 Mac 与系统支持情况；识别语言与翻译目标相同时不显示额外翻译。
为什么历史记录不能回放？
回放需要录制时开启“保存音频”。未保存的音频无法事后恢复；部分时间段未保存时，回放会跳过这些区间。
如何删除记录？
将记录移到回收站后，可恢复或永久删除。回收站按设置的保留周期清理；默认周期为 7 天。已导出的文件需在保存位置另行删除。
Get in touch
For issues or feature requests, email theodoruszq@gmail.com. Include your Mac model, macOS version, app version, selected languages, and steps to reproduce the issue. Attach screenshots or transcripts only if you choose to share them, and remove sensitive content first.
No captions or capture will not start?
Make sure another app is playing audible content. In System Settings → Privacy & Security, allow CoolCaption to use Screen & System Audio Recording and Speech Recognition. Quit and reopen the app after changing permissions.
Language resources are not ready, or translations are missing?
Initial setup may require an internet connection to download speech and translation resources. Wait for setup to finish and select the language that matches your audio. Language availability depends on your Mac and system. No additional translation is shown when source and target languages are the same.
Why can’t I replay a previous session?
Replay requires Save Audio to have been enabled during capture. Audio that was not saved cannot be recovered later. Playback skips intervals without saved audio.
How do I delete recordings?
Move a session to Trash, then restore or permanently delete it. Trash is cleared according to your retention setting, which defaults to seven days. Delete exported copies separately from their saved locations.